Effective Date: August 26, 2026 | Last Updated: August 26, 2026
Silverline Insurance ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an insurance quote, communicate with our agency, or use our services.
We may collect personal information that you voluntarily provide, including:
- Name, mailing address, email address, and telephone number
- Date of birth and driver's license information
- Vehicle, property, household, and business information
- Insurance history, claims information, and policy information
- Information needed to obtain insurance quotes or service insurance policies
- Information submitted through website forms, email, telephone calls, or text messages
We may also collect limited technical information when you use our website, such as browser type, device information, IP address, and website usage information.
- Provide and compare insurance quotes
- Assist with insurance applications and policy servicing
- Communicate about quotes, applications, policies, renewals, payments, documents, or service requests
- Respond to questions and customer service requests
- Send text messages when appropriate consent has been provided
- Comply with applicable legal, regulatory, carrier, and insurance requirements
- Improve our website and customer service
We may share information with insurance carriers, wholesalers, managing general agencies, service providers, and other parties when reasonably necessary to obtain quotes, issue or service insurance coverage, process transactions, or fulfill your requests. We do not sell your personal information.
Mobile information, including phone numbers and SMS consent or opt-in information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may also be disclosed when required by law, regulation, legal process, or governmental request.
If you provide your mobile telephone number and consent to receive text messages from Silverline Insurance, we may use SMS/text messaging to communicate with you regarding insurance quotes, applications, policy servicing, documents, reminders, renewals, and other agency-related communications.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance or contact Silverline Insurance directly. Consent to receive text messages is not a condition of purchasing insurance products or services.
SMS consent and mobile telephone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing or promotional purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. No electronic transmission or storage system can be guaranteed to be completely secure.
Silverline Insurance is an independent insurance agency and may submit information to insurance companies and other insurance-related organizations to obtain quotes or provide requested services. Those organizations may maintain their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or organizations.
Our website may use cookies or similar technologies to improve functionality, understand website usage, and enhance the user experience. You may be able to control cookies through your browser settings.
You may contact us to ask questions, request corrections, update communication preferences, or opt out of marketing communications. You may opt out of SMS messages by replying STOP.
Certain information may need to be retained when required for insurance, legal, regulatory, fraud-prevention, or recordkeeping purposes.
Our website and insurance services are not directed toward children under age 13, and we do not knowingly collect personal information directly from children under 13 through our website.
We may update this Privacy Policy periodically. Changes will be posted with a revised "Last Updated" date.
This Privacy Policy describes how Silverline Insurance manages and uses consumer information outside of any carrier, comparative rating, client portal, or consumer quoting platform, including EZLynx. Privacy notices provided by third-party platforms govern only the information those platforms collect or process under their own services.
Silverline Insurance may use information you provide directly to our agency for agency operations, customer service, insurance quoting and servicing, and marketing or promotional communications where permitted by law and consistent with your communication preferences.
We may use third-party service providers to support agency operations, including website hosting, customer relationship management, email delivery, text messaging, marketing campaign administration, analytics, document processing, and similar business functions. These providers may process information on our behalf only as reasonably necessary to provide their services and subject to applicable contractual or legal obligations.
We do not sell personal information. Mobile information, including phone numbers and SMS consent or opt-in information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Silverline Insurance
Lindsey Nicole Agency
Email: Lindsey@SilverlineTX.com
Phone: 832-829-5255
Website: www.SilverlineTX.com